Warranty and after-sales service
Our warranty covers the cabinetry we manufacture and the hardware we supply, on the terms written into your handover pack. Appliances carry their own brand warranty. To raise a service request, call or WhatsApp +91 99209 45053 with your project details and a photo of the issue.
Book a design consultation. Visit our showroom at 29 P, Laxmi Industrial Estate, New Link Road, Andheri (W), Mumbai 400053, Monday to Saturday, 10:30 am – 6:00 pm, or talk to us first.
What the warranty covers
| Part | Cover | Notes |
|---|---|---|
| Carcass | [CLIENT INPUT: years] | Manufacturing defects in the board and assembly |
| Shutters and finish | [CLIENT INPUT: years] | Delamination or finish failure not caused by misuse |
| Hardware | [CLIENT INPUT: years] | Hinges, runners and lift-ups, as per the maker’s terms |
| Appliances | Brand warranty | Handled by the appliance brand, we help you raise it |
| Countertop | [CLIENT INPUT] | Depends on the material and who supplied it |
Publishing these numbers matters: every serious manufacturer in this market states a warranty period in writing, and buyers compare them. [CLIENT INPUT: supply the terms and we will publish them here.]
What is not covered
- Water damage from a leaking pipe, an overflowing sink or a flooded floor
- Damage from moving, altering or re-fixing units by someone else
- Normal wear such as scratches, dents and finish dulling from abrasive cleaning
- Changes in wood grain or shade over time, which is natural in veneer
How to raise a service request
| Step | What to do |
|---|---|
| 1 | Call or WhatsApp +91 99209 45053, or email [email protected] |
| 2 | Send your name, the project address and the approximate year of installation |
| 3 | Attach a photo or a short video of the issue, which usually saves a visit |
| 4 | We confirm a visit slot [CLIENT INPUT: response time commitment] |
Looking after your kitchen
- Wipe spills along the bottom edge of shutters rather than letting water stand there
- Clean with a soft damp cloth and a mild cleaner, never a scrubbing pad or thinner
- Do not hang wet cloths over shutter edges, which is the most common cause of swelling
- Keep the chimney filters clean, so grease does not settle on the units around it
- If a door stops sitting flush, the hinge usually needs a small adjustment, not a repair
Spares years later
Because we manufacture ourselves and keep your project specification on file, a replacement shutter or a matching drawer can usually be made to the original finish. [CLIENT INPUT: how long specifications are retained, and whether an annual maintenance contract is offered.]
Common issues, and the usual fix
| What you notice | Usual cause | Fix |
|---|---|---|
| A shutter no longer sits flush | Hinge has moved slightly with use | A two-minute hinge adjustment, often over a video call |
| A drawer drags or is noisy | Runner alignment or an overloaded drawer | Realignment, or redistributing weight |
| A lift-up falls or will not hold | Gas strut needs adjusting or replacing | Adjust or replace the strut |
| Swelling at the bottom edge of a shutter | Standing water, usually near the sink or from a wet cloth | Replace the shutter; keep that edge dry in future |
| Finish looks dull in patches | Abrasive pad or a harsh cleaner has been used | Polish where the finish allows, and switch cleaning method |
Frequently asked questions
What warranty do you give on a modular kitchen?
[CLIENT INPUT: state the years for carcass, shutters and hardware.] The terms are given in writing in your handover pack rather than promised verbally.
What voids the warranty?
Water damage from leaks or flooding, alterations by someone else, and damage from abrasive or chemical cleaning. Normal wear is not a defect.
How quickly do you respond to a service call?
[CLIENT INPUT: response time.] Send a photo with your request; many issues, such as a hinge adjustment, are identified before the visit.
Can you service a kitchen you made years ago?
Yes. We keep the project specification, so shutters and parts can usually be matched to the original finish.
Do you offer an annual maintenance service?
[CLIENT INPUT: confirm whether a paid AMC is offered, and what it includes.]
Who handles appliance problems?
The appliance brand, under its own warranty. Tell us and we will help you raise the request and coordinate access.
Book a design consultation. Visit our showroom at 29 P, Laxmi Industrial Estate, New Link Road, Andheri (W), Mumbai 400053, Monday to Saturday, 10:30 am – 6:00 pm, or talk to us first.